Returns & Exchanges
At topeducatiotoys.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. Items should be in their original packaging with all accessories included.
Exchanges
If you received a defective or incorrect item, we’ll gladly exchange it for the correct one. Please contact us within 14 days of receiving your order to arrange an exchange.
How to Initiate a Return or Exchange
- Contact Us – Reach out to our customer service team to start the process.
- Package Your Item – Securely pack the item in its original packaging.
- Ship It Back – Send the item back to us using a trackable shipping method.
Once we receive your return, we’ll process your refund or exchange within 5-7 business days.
Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used toys
- Downloadable software or digital products
- Gift cards
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately so we can resolve the issue promptly.
Questions?
If you have any questions about our return policy, feel free to reach out. We’re happy to assist!